A few months ago, I signed up for an account at Mosso, now the Rackspace Cloud, to try out their "Cloud Servers" and explore the service's feasibility for future projects. I still had several months of prepaid hosting at my current host, so after I had tried everything out I left plenty of feedback for the folks at Rackspace and promised I'd be looking at them again when the time came. They certainly know how to court a customer. I just received this email from them.

Hello George, This is Emil Sayegh, General Manager of the Rackspace Cloud, and I wanted to personally send you a message. We lost your business recently and would like another chance to earn it back. If you'd like to try us out again, we will spoil you with Rackspace Cloud swag (coffee mug and t-shirt) and treat you to a webcam lunch with me (lunch will be delivered to your door, on us!). Over lunch, I'd like to hear your candid feedback on how we can improve our service to our customers and discuss what would make your experience at the Cloud one that is WOW. Make sure to use promotion code [removed] upon checking out. We will be reaching out to you to get your t-shirt size and mailing address and to coordinate a lunch date. ... Thank you and I look forward to meeting you online, Emil Sayegh General Manager

I must say, I'm extremely impressed by the effort Rackspace is making to compete in the cloud hosting market, and for my personal business. I'd always heard good things about their public relations, and I now know why. Kudos, Rackspace. In the age of diminishing customer support, you are indeed going against the industry standard.